FAQS
No, you can also place an order as a guest.
We accept all major credit cards (VISA, AMEX, MasterCard, DISCOVER, Diners Club, JCB, American Express, Maestro, Union Pay, Apple Pay, Google Pay) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
If you need to cancel your order while it has not shipped yet, please contact us.
Items that have been shipped cannot be canceled.
Please be advised that your shipping address cannot be revised after the order has been processed or shipped.
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order. You can also get your logistics information by contacting us.
Usually the package will be delivered within 15 business days, and it may be delayed due to logistics and other reasons
Returns or exchanges must be requested within 30 days of receipt. If you need to return or exchange goods, return labels, logistics information, etc., please contact us and we will provide you with detailed self-service tutorials.
If you receive incorrect, missing and/or defective items, please contact us within 30 days of receiving your order. We will do our best to resolve your case as quickly as possible.
Return and warehouse quality inspection: 5 business days. Refund: 1-2 business days.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 1-3 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.